Privacy Policy

Last updated: January 2026

Introduction

frost-clutch is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or engage with our services.

By using our website, you agree to the practices described in this policy. If you do not agree with these practices, please do not use our website.

Information We Collect

Information You Provide

When you submit enquiries or request quotes through our website, we collect:

• Your name
• Email address
• Information about services you are interested in
• Property details you choose to share
• Any additional information you provide in message fields

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• General geographic location (country/region level)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Process service requests and provide quotes
• Communicate with you about your enquiry or our services
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

Under UK data protection law, we process your personal information on the following grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Where processing is necessary to comply with the law

Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

• Service providers who assist with website hosting and maintenance
• Professional advisers where necessary
• Law enforcement agencies if required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for a period of two years unless you request earlier deletion.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

frost-clutch
47 Greenway Business Park
Leeds, LS12 4TH
United Kingdom

Email: [email protected]

Complaints

If you are not satisfied with our response to a privacy-related concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.